Support

Service

We offer you outstanding service. Our employees regularly participate in training to provide quality service.

 

Hotline

Our technical hotline helps with operation as well as with plant or process engineering problems. If you need us, we will usually be with you within 24 hours.

 

Spare parts

Spare parts shipments are processed promptly for same-day shipment.

 

Consulting

We will advise you on your project and support you with our experience. Sample sterilizations or dryings can also be carried out in our application laboratory.

 

Our service includes the following:

  • Plant and system planning
  • Delivery, installation, commissioning
  • Training and instruction of users
  • Maintenance work / maintenance contracts
  • Calibration of pressure and temperature sensors
  • Validation according to DIN EN ISO 17665-1
  • VDE test according to DIN
  • Periodic pressure vessel inspection
  • Execution and preparation of qualification documents DQ / IQ / FDS, SDS, HDS / OQ / PQ according to GMP guidelines
  • Requalification according to GMP guidelines
  • Repair of equipment on site or at the Bad Grund plant
  • Conversion and modernization of old equipment
  • Sample sterilization and freeze-drying in our application laboratory
  • After-Sales-Service